Site Operator
DIAGLO™ is operated by CONSULT ENGINEERING INSTALATII SRL, a company with a solid tradition in technical services and engineering, registered in Romania since 2007. With over 17 years of experience in professional solutions, we are committed to offering cutting-edge technology in the field of automotive diagnostics through the DIAGLO brand.
Acceptance of Terms
By accessing and using DIAGLO, you accept and agree to be bound by the terms and provisions of this agreement.
Service Description
DIAGLO offers vehicle diagnostic services using an artificial intelligence (AI) system that analyzes user-provided input data (e.g., symptoms observed by the user during normal vehicle operation) to generate technical suggestions and diagnostic reports that may be useful for repairs. Our service is designed to assist vehicle owners and mechanics in identifying potential vehicle issues. Although we make efforts to train the AI used, the system may sometimes generate errors, omissions, or incomplete solutions, including as a result of the fact that results are based on information provided by the user. Additionally, the AI system may misinterpret some complex symptoms. We recommend that any critical diagnostic or repair procedure (for example, but not limited to, brake system, steering, safety/airbag) be verified and performed by an authorized service center.
Disclaimer
The DIAGLO service uses artificial intelligence to interpret vehicle data. Results are provided exclusively for informational purposes. The user is advised to consult an authorized mechanic before performing any repair.
Limitation of Liability
DIAGLO exclusively provides digital analyses and information of a strictly indicative nature. The generated reports do not represent repair instructions, service manuals, or authorized technical consulting. The object of this service is limited to issuing the digital report. Any physical work, repair, or intervention on the vehicle is completely independent of the DIAGLO platform and falls exclusively under the responsibility of the user and the auto service shops they mandate. The user understands and firmly accepts that using the report data for purposes other than purely informational is done strictly at their own risk. Accordingly, DIAGLO and CONSULT ENGINEERING INSTALATII SRL assume no liability for:
- Material damage to the vehicle (for example: installation errors, incompatible parts ordered based on AI suggestions);
- Financial or any other losses caused by an incorrect diagnosis provided by the platform.
- Bodily injury or accidents resulting from interventions on the vehicle.
Digital Delivery and Refunds
DIAGLO provides digital diagnostic reports delivered instantly upon payment. Due to the digital nature of our service, refunds are only available in specific circumstances as permitted by EU consumer protection laws for digital content.
Intellectual Property
All content, features, and functionality of DIAGLO are owned by CONSULT ENGINEERING INSTALATII SRL and are protected by copyright, trademark, and other intellectual property laws.
User Data
By using the DIAGLO service, you agree and consent to the processing of personal data (for example: first and last name, email, VIN for vehicle, error codes, repair history, mileage). Personal data provided by the user through the use of the service is retained for a period of 6 months. After this period, personal data is irreversibly anonymized. The user has the rights conferred by law in the case of personal data processing - access to it, rectification or deletion of it or restriction of processing or the right to object to processing, as well as the right to data portability.
Service Modifications
We reserve the right to modify or discontinue the operation of the service or to limit access to certain functionalities of the AI system at any time, without prior notice.
User Responsibilities
The user declares that the data entered into the DIAGLO service are those personally observed and that they are responsible for the accuracy of the data entered (for example: symptoms observed for the vehicle, owned vehicle VIN, email address, etc.). Incorrect information entered as input data may lead to erroneous results.
Governing Law
This agreement is governed by the laws of Romania, and any disputes shall be submitted to the jurisdiction of the competent courts in Romania. However, if you are a consumer resident in the European Union, you may also bring proceedings in the competent courts of your country of residence, and you will benefit from any mandatory provisions of the consumer protection laws of the country in which you are resident.
Contact Information
For questions about these Terms of Service, please contact us at: