DIAGLO is a digital platform that provides vehicle diagnostic reports using artificial intelligence technologies. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. The DIAGLO platform is operated by CONSULT ENGINEERING INSTALAȚII SRL, a company established in 2007 and based in Romania. By accessing and using the diaglo.ai website, you agree to the practices described in this policy.
Data We Collect
We collect information that you provide to us directly, such as your email address, as well as technical data about your vehicle, including the VIN number, error codes, described symptoms, and other information necessary for generating diagnostic reports. We may also collect technical data such as IP address, device type, and information about website usage, exclusively for the purpose of operating and securing the platform.
How We Use Your Data
The collected data is used to provide diagnostic reports generated with the help of artificial intelligence, to process payments through Stripe, to communicate with users regarding reports or support requests, and to improve the functionality and accuracy of DIAGLO services. We do not use personal data for marketing purposes without the user's explicit consent.
Data Sharing with Third Parties
For the operation of the service, certain data may be processed by trusted third-party providers, such as Google AI Studio for analysis, Supabase for secure data storage, and Stripe for payment processing. DIAGLO does not sell or transfer personal data to third parties for commercial or advertising purposes.
International Data Transfer
Data may be processed or stored on servers located outside the European Union, including in the United States of America. In these situations, we ensure that adequate protection measures are applied, in accordance with European data protection legislation.
Data Security
We take reasonable technical and organizational measures to protect data against unauthorized access, loss, or disclosure. However, no method of transmission over the internet can be guaranteed to be completely secure.
Your Rights
In accordance with the General Data Protection Regulation (GDPR), users from the European Union have the right to request access to their data, correction or deletion thereof, as well as restriction or opposition to processing, where applicable. Users from the United States benefit from similar rights under applicable state legislation. Any requests regarding personal data can be submitted via email.
Data Retention
Data is retained only as long as necessary to provide DIAGLO services or to comply with legal obligations. The services are not intended for persons under 16 years of age, and DIAGLO does not intentionally collect data from minors.
Governing Law
This Privacy Policy is governed by the laws of Romania and applicable regulations of the European Union.
Contact Information
For questions or requests regarding data privacy, you can contact us at: